Shipping policy

Last updated: September 28, 2026

Thank you for shopping with Faith Beloved. Because many of our items are handcrafted, personalised, and made to order, please read this Shipping Policy carefully before placing your order.

1. Order Processing Time

Each item is handcrafted, personalised, and prepared specifically for you after your order is placed.

Production time: 3–5 business days before shipment.
Processing times may be slightly longer during holidays or peak seasons. Any temporary delays will be clearly announced on our store.

Orders enter production shortly after personalisation details are confirmed. Please double-check spellings, names, dates, and product options before completing your purchase.

2. Shipping Times & Costs

Once your order has been prepared, inspected, and handed over to our shipping carriers, estimated delivery transit times are:

United States & Canada: 8–12 business days
United Kingdom & European Union: 8–12 business days
Germany & Italy: 8–14 business days
Australia & New Zealand: 8–13 business days
Rest of the World: 9–16 business days

Free Standard Shipping is available on all orders over $70 USD. Shipping fees for orders under $70 USD are calculated automatically at checkout based on your destination.

Please note that delivery times are estimates provided by postal carriers. Delays caused by customs clearance, extreme weather, public holidays, or regional courier disruptions are outside our direct control. However, our team will assist you in tracking your shipment whenever possible.

3. Order Tracking

Once your package has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

If you have not received tracking information within 4 business days of placing your order, please contact our support team at support@faithbeloved.com.

4. Customs, Duties & Taxes

For international shipments, import taxes, customs duties, brokerage fees, or handling charges may be assessed by your local customs office upon arrival.

These charges are the recipient’s responsibility and are not included in the product price or standard shipping fees.

5. Shipping Address Accuracy

Please ensure that your full shipping address, including apartment, suite, unit, and postal code details, is accurate at checkout.

Faith Beloved is not responsible for deliveries sent to an incorrect or incomplete address submitted by the customer. If you discover an address error, please email us immediately at support@faithbeloved.com, preferably within 2 hours of placing your order, so we can try to update it before fulfilment begins.

Once an order has entered production or been shipped, we may be unable to change the address.

6. Lost, Damaged, or Missing Packages

If your parcel arrives damaged, or if your tracking status shows “delivered” but the package cannot be located, please contact us within 7 days of the delivery timestamp at support@faithbeloved.com.

Please include: