Refund policy

Refund & Return Policy

Last updated: September 28, 2026

At Faith Beloved, we want you to feel confident and happy with your purchase. Because some of our products are personalized, handcrafted, or made to order, please review this policy before placing your order.

1. Personalized & Made-to-Order Items

Personalized and made-to-order products are created specifically for each customer. Therefore, we generally cannot accept returns or exchanges due to a change of mind, incorrect information submitted by the customer, or customer-submitted spelling errors, except where required by applicable law.

However, Faith Beloved will provide a replacement or full refund if:

Your item arrives damaged or defective.
Your item has a manufacturing fault.
Your item contains a personalization or customization error caused by us.
Your parcel is officially declared lost in transit by the shipping carrier.

To request a replacement or refund, please contact us within 14 days of delivery at support@faithbeloved.com. Include your order number and clear photos or videos showing the issue.

2. Non-Personalized Items

For non-personalized products, you may request a return within 14 days of delivery if:

The item is unused, unworn, and in the same condition in which you received it.
The item is returned with its original packaging, tags, and included accessories.
You provide your order number or other proof of purchase.

For change-of-mind returns, the customer is responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Please contact support@faithbeloved.com before sending anything back. Unauthorized returns may not be accepted.

3. How to Submit a Return or Refund Request

To start a return, replacement, exchange, or damage claim, email support@faithbeloved.com with:

Your order number, such as #FB1001
A description of the issue
Clear photos or a short video of the item
A photo of the shipping packaging and label, if the item arrived damaged or incorrect

Our customer care team will review your request and respond within 1–2 business days with the next steps.

Please do not send an item back until our team has provided return instructions.

4. Refunds & Processing

Once your return has been received and inspected, or once your claim has been approved based on photographic evidence, we will notify you by email.

Approved refunds will be issued to your original payment method within 5–10 business days.

Your bank or payment provider may require additional time to post the refund to your account. If you have not received the refund within 10 business days after our confirmation, please contact us at support@faithbeloved.com.

Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or lost in transit due to an issue for which Faith Beloved is responsible.

5. Order Changes & Cancellations

Because orders may enter production shortly after checkout:

Order cancellations or changes to personalization details may be requested within 2 hours of purchase.
Please email support@faithbeloved.com as soon as possible with your order number and requested change.
After 2 hours, the order may have entered production and may no longer be cancelled or modified.

We will do our best to help, but changes cannot be guaranteed after production has started.

6. Exchanges and Replacements

If you receive a damaged, defective, incorrect, or incorrectly personalized item, Faith Beloved may provide a replacement at no additional cost or issue a full refund.

Replacement availability may depend on product stock and production availability. If the same item is unavailable, we may offer a suitable alternative or a full refund.